HSBC UK Mobile Banking

4.7
413K reviews
5M+
Downloads
Content rating
Everyone
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About this app

The HSBC UK Mobile Banking app has been created to help our UK customers with their everyday banking on the go. Download it today and you can:
• Log on quickly and securely with facial recognition or fingerprint
• Make payments and check your balances on the go
• Pay in one or more cheques up to a limit of £2,000 per day
• View or cancel standing orders and Direct Debits
• Freeze, report lost and order a replacement card
• View your debit or credit card PIN
• Stay in control with our Spending insights
• View and manage bills easily with Balance .
 
How to log on to Mobile Banking
• If you’re registered for HSBC Online Banking, you can use your existing details
• If you’re not yet registered, simply download the app, then select ‘Register now’.
Access all your essential banking services on the go. Download the HSBC UK Mobile Banking app today.
 
Want to know more?
 
Send money
The HSBC UK Mobile Banking app lets you send money to family or friends using their account details. Pay bills with pre-populated bank details for hundreds of major businesses. And instantly transfer money between your personal accounts.
 
Mobile statements
With the HSBC UK Mobile Banking app, you can securely access your current account, savings and credit card statements.
 
Mobile cheque deposits
The HSBC UK Mobile Banking app lets you pay in cheques without going to a branch by selecting the account, entering the value then scanning the front and back of the cheque. Please keep any cheques until they show in your account. You can pay in one or more cheques up to a limit of £2,000 per day. Cheques deposited before 10pm on a working day will be available by 11:59pm the next working day.
 
Freeze your card
Ever lost your card, only for it to turn up the moment you cancelled it? With the HSBC UK Mobile Banking app, you can place a temporary block on your card with just a few taps. It will stay blocked until you unblock it, or it can be reported as lost or stolen.
 
Chat with us
Need help or assistance? Select the ‘Start chat’ window on the home screen or tap 'Chat with us' in the ‘Library’. If you have push notifications enabled for the HSBC Mobile Banking app, we’ll send you an alert when we reply. 
 
Gambling restriction
You can choose to restrict transactions made to gambling businesses, such as casinos and online betting companies, and recurring transactions such as The Postcode Lottery. The block only applies to individual cards held in your name.
 
 
This App is designed for use in the United Kingdom. The products and services described in this App are intended for UK customers. This App is provided by HSBC UK Bank Plc ('HSBC UK') for the use of existing customers of HSBC UK. Please do not download this App if you are not an existing customer of HSBC UK. HSBC UK is authorised and regulated in the United Kingdom by the Financial Conduct Authority. If you are outside the UK, we may not be authorised to offer or provide you with the products and services available through this App in the country or region where you are located or resident in. This App is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and would not be permitted by law or regulation.
Updated on
Mar 9, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity
This app may collect these data types
Location, Personal info and 8 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.7
404K reviews
Tara Narayanan
January 21, 2026
Absolutely lousy experience with this app. Every two months it freezes, does not open, and needs a full re-install and scan of IDs. I've been caught outside twice in shops, stuck because the lousy app froze. With all services are connected to the mobile app, I can't log on the website without the verification from phone, can't make online payments since the mobile app needs to verify purchases, and can't send bank to bank transfers for shops that don't accept cards.
2 people found this review helpful
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HSBC
January 21, 2026
Hi Tara, I am sorry to hear about your experience with HSBC mobile banking app. Could you contact us through the channel of your choice, so we can support you further? 🙏 https://grp.hsbc/61221Cfiox
Edgar Sartori Lisboa
November 25, 2021
Being a customer for a few years now. This app still lack the features of.most other online bank apps. On top of that, I wish the testing and verification was done more carefully. Everytime there was a major update, something stopped working. Most recently, on the last update, the security key generator stopped working and since then it's not possible to use the app or login into the web application :(
25 people found this review helpful
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HSBC
November 28, 2021
Hi Edgar, we haven't changed our security code generator. For any support, please reach out to us via LiveChat: https://www.hsbc.co.uk/contact/ or find us on Twitter/FB ^Mill
Martin Newell
December 27, 2024
HSBC's app is so far behind Starling and Monzo, they've tried to implement payment confirmations but instead of a notification you have to manually open the app to see the prompt, and if you already have the app open it doesn't work until you close it and reopen. To get a code for online banking you also have to close and reopen. For credit cards there is no option to setup a direct debit or make a payment in the app, on online banking there is only the only to do it from an HSBC account.
14 people found this review helpful
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HSBC
December 27, 2024
Hi Martin, thanks for your feedback regarding App payment authentication and payment options for a Credit Card. We are keen to take this onboard to see how we can further improve our services. Please follow the link below to log your feedback, or contact us: 🌐 https://www.hsbc.co.uk/help/feedback-and-complaints/ 🌐 https://www.hsbc.co.uk/contact/

What’s new

You can now update your residential status, income and employment details.