
Franz Song
This app is painfully slow when loading pages, especially during online check-in. Today, I had to put my phone down because the check-in pages were taking forever to load. After a while, the session timed out before I could proceed, and what's worse the app automatically reserved random seats for me without my confirmation, even though I never wanted them. I had no choice but to call customer service to fix the issue. Very frustrating experience.
1 person found this review helpful

Elisa H Barney
The app is ok, but Eurowings is a theif. When I booked my ticket I specifically did not choose checked luggage. I verified it was set to 0. The price shown was without it. Then my card was charged for it and they wouldn't remove it, or change the cost to pay for my carry-on bag. I needed the app to add the carry-on bag, and had to pay MORE to add it, and I have a checked bag allowance I won't use. The flight ticket wasn't that cheap either.
3 people found this review helpful

Marwan Al-Khyat
Unwilling to help or even care. In addition they misled me with an answer to a very important question, maybe because of lack of knowledge. I was rejected and denied from my flight and they didn't bother to make a call to make sure of my country's situation rules in the country I was traveling to. It was my first and last experience with them.
1 person found this review helpful