
Christine Chang
The app works or it doesn't. Rakuten in general is great, especially with the desktop add-on. The app only works correctly sometimes. I've reinstalled and cleared cache and it still only partly works. Sometimes I can't get into any profile/account info. Sometimes the biometrics don't work. Currently I can't see any history, it shows my last trip was 2023 (which is not true.)
271 people found this review helpful
Rakuten Rewards
December 14, 2024
Thank you for this feedback. The biometrics function is a feature of your phone. Once activated, our app may take advantage of it to verify your identity when accessing certain parts of our app. You can find a complete list of all Shopping Trips under the My Account (the person icon) section. For more help, email us at
[email protected].

Timothy Lee
Crapshoot quality. The app is clunky as you have to navigate 3rd party sites from within the confines of the app. So if you need to go back a page, unless you use the directional arrows on the bottom, you'll end up leaving the site altogether. Also, some 3rd party sites (in my case Book A Million) seem to have some behind the scenes conflict with the app, as the final purchase process gets stuck with no way of progressing. With BAM, I'd press Review Purchase, and the circle never stops spin.
2 people found this review helpful
Rakuten Rewards
February 27, 2026
Thank you for the feedback. Navigation through the store websites is focused to the navigation icons at the bottom of the page. The upper icons control the app overall. We'll work to improve how easy it is to go back when that isn't what you want to do. Contact our team at
[email protected] so we can help make our app work smoother for you.

Khrissyl Ongchangco
It used to be good. I've been using it since Ebates time. It used to have more stores that you can get cash back from. Now it seems they're slowly dwindling down to just high end or more expensive stores. The usual ones I go to are no longer available in their app. Half the stuff that's left that I still shop at don't work through their app. If I click on them, it gives me an error & doesn't take me to the website. So I had to go to the actual website then claim my rebates.
9 people found this review helpful
Rakuten Rewards
January 17, 2026
We're sorry you have experienced this issue with our app. We typically see issues like this when our Members have any ad or Internet traffic features or services active on their device or through their Data or WiFi connection. We recommend turning off any VPNs while using our services. Reach out to our team at
[email protected] for more help.