Help Scout

The main reason I signed up for HelpScout was to consolidate ticketing and web chat into one. Seemed promising. But the very basic functionality of an app not having ANY notifications whatsoever when someone starts a chat or send a ticket, is a showstopper for me. Mobility is key, and if I have to sit in front of a computer to get notified of incoming requests because the app doesn't work, well, there are plenty of options out there I'll say that much. Unfortunate, very promising, but missed.

When using the Helpscout app on an iPad it has two columns and it's optimised to use for the bigger display, but on android its just a stretched out smartphone app with very limited functionality. Will the Android app get two columns too or is iOS more important to the developers?

Update as of October 2025. This app has been recently redeveloped, and has taken a huge step backwards in the operational basics. I now have an arduous process to simply close a ticket when I'm locked king at it. Really not clear, and one too many clicks to change the status of a ticket.