
Alex Pozgaj
Absurd! Both me and my son have not managed to go through the ID verification step, the process breaks down at different steps. For me, it "doesn't recognize the face in the frame". Pixel 7, good camera, good light. For my son, the process broke down during the verification call - audio (loudspeaker) issues. Support completely unhelpful "uninstall and install again, maybe that will help". It didn't.
99 people found this review helpful

Felipe Cavallini
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App is great. The customer service is the worst thing in the history of service. Any email you sent will be replied in two or three weeks time with a template answer that 95% of time doesn't answer your question. Quite frustrating if they have your money. I suggest the app if you are looking to start trading and see how things work. Other than that is useless on the long term because customer service is so bad. I spent a whole year trying to transfer my assets overseas. Months of frustration.
56 people found this review helpful

Carla Ciurbe
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I really wouldn't want to rate the app this low, but I've been trying for 3 weeks to set up an account without success. I can't find any way to reach customer support. They direct you to "open a conversation" in the app but there's no way to actually do this. At this point I emailed 3 times, and I keep getting an automated email to say use our in-app help centre, which doesn't allow me to speak to someone.
3 people found this review helpful