
Fatimah Al-Isa
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This app is slow and terribly ineffective. I spent 15 minutes trying to book a hotel that would've taken me less directly through the hotel website. I spent an hour with support trying to rebook and they managed to do it incorrectly. again, direct would've been significantly faster. The app has too many issues and support is severely lacking, I wish my company did not utilize this service.
6 people found this review helpful

Sarai
It is difficult, if not impossible to schedule efficient travel on this app. Especially if you need to travel on a mulit-leg trip. Then it gets worse. If anything goes wrong on your trip there is no support. Then it gets even worse when you need to deal with their expense reporting. I have open tickets that they cannot resolve after having contacted them multiple times. A charge was made to my expense card and then reversed. Their system and their customer service bots cannot deal with this.
37 people found this review helpful

Scott N
Use to be okay when it was TripActions, but noe that it is Navan(whatever that name means), the app is terrible and always crashing with random errors telling me to try again later. Last time I checked prices, they were more expensive than booking directly for the flights/hotels/car rentals. Haven't tried their customer service since the name change so can't speak to that. It was fairly simple when it was TripActions...now not so much-to be fair I guess, hard to tell when the app doesn't work!
37 people found this review helpful
Hi Scott, apologies for any inconvenience caused by our rebranding to Navan. Our team is working diligently to enhance the mobile experience. In terms of pricing, we are constantly optimizing rates to stay competitive. If you have any concerns or suggestions, please contact us via in-app chat or phone. Thank you for your patience.