
Matt Camou
Too good to be true. Took quite a few surveys, made a decent amount of points, then out of nowhere, I was logged out and couldn't log back in. Tried to reset password and had to contact them. They replied and told me my account had been untruthful in a survey or something along those lines. They kicked me out, was never able to redeem points for gift cards, I think it's somewhat of a scam. If they see someone earning quickly they may just shut down the account so they don't have to pay out.
37 people found this review helpful
Toluna corporate
October 24, 2023
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at https://www.toluna.com/contactus.

Jennifer Bergman
This company is trash. I have been a member for a very long time and never had points expire. I had an issue with my account and couldn't log in, and support wasn't helping or answering my emails. After over a year of fighting to log in, my account was fixed. I lost over 15k points and have to start over. They said they had expired. I dont play that game! It was not my fault I couldn't log in. They took my points for no reason, and it's not stated anywhere they expire. Account deleted. KMA!!
27 people found this review helpful
Toluna corporate
October 18, 2024
We're sorry to see that your experience with our app is not at the level we would have liked. We strongly encourage you to report in detail any issue you might encounter to our support team so that we may properly assist you. They can be reached via the app's and site's Contact features, or by email at
[email protected]. Thank you!

Emma Ng
Was using the app well for 2 years until now. Couldn't log into the app anymore. Sent a request and was told that I had answered survey that contradict profile or is not in term, but never told me what I did wrong? And my account was suspended. While I had points accumulated and gift cards that are still loading! This is unfair and frustrating. Waiting to see if they could tell me what I did wrong and will update.
188 people found this review helpful
Toluna corporate
May 2, 2022
We are sorry to hear about your experience. The only reason behind the accounts' suspension is breaching of the site's terms of use and membership to which all panelists agree to upon registration on the Toluna panel. To help you with this, we would like to know your feedback in detail. Kindly write to us at https://toluna.com/contactus.