
Kim
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Again, a recent update has made it impossible to order food. When changing to delivery, it is defaulting to a location that is too far away to deliver. There is a location in my city and I've gotten delivery before. It should default to the location that can deliver to me. I can't switch the delivery location. Severely disappointed since the app worked perfectly fine previously.
18 people found this review helpful
Moe's Southwest Grill
December 16, 2025
Hi Kim, Thank you for taking the time to share your thoughts and concerns with us. We sincerely apologize that your experience with the new Moe's app did not meet your expectations. If you need additional assistance, please contact our Customer Care team at 1-877-663-7411. We value your business and hope to make your next visit a great one!

Ron Eddy
The app has several issues, first being that you cannot utilize an uploaded gift card in the store. Can only be used in the app. Unlike other apps (Chipotle). Another issue are the promotions. When you open the promo & tap to Use in App, it doesn't show up in the order.... It'll take you to the menu but doesn't show up at checkout. Then on top of these issues, you have to pay 30cents per transaction to use the app! Really??
13 people found this review helpful
Moe's Southwest Grill
December 16, 2025
Hi Ron, Thank you for taking the time to share your thoughts and concerns with us. Please contact our Customer Care team at 1-877-663-7411 and we'll be happy to assist you with redeeming your rewards. We value your business and hope to make your next visit a great one!

Aurora Foxglove
I constantly have problems trying to change the pickup time between asap and a specific later time as well as vise versa. I've cleared cache, force stopped the program, and uninstalled/reinstalled everytime. I've also had to change my password so many times because of this because it says I have the password wrong when I don't. Side note: this app needs more customization options such as light/xtra side items as well as on the side, no ice for drinks options, and more drink choice options.
11 people found this review helpful
Moe's Southwest Grill
October 14, 2025
Hi Aurora, Thank you for taking the time to share your thoughts and concerns with us. We sincerely apologize that your experience with the new Moe's app did not meet your expectations. If you need additional assistance, please contact our Customer Care team at 1-877-663-7411. We value your business and hope to make your next visit a great one!