
Dj2Lit
Look lime scooters are great. Easily available, easily rideable, and fun. However, when you try to end the ride, the timer keeps going and dragging you back to "end ride button". While it might not cost much, if you use it alot you tend to notice that this error isn't getting fixed, because it solely benefits Lime with the extra revenue while inevitable charging customers. Secondly, if you come across a faulty scooter, there is no refund. Even if you park it down the block and pickup another one
216 people found this review helpful
Neutron Holdings, Inc.
October 3, 2024
Thanks for bringing this to our attention Dj2Lit. We're sorry to hear this. Please reach out to our support team at help.li.me/hc/requests/new and we'll gladly assist you. Lime 🛴 🌎 🚲 💚

Joshua Reynolds
Slimy business practices. They don't inform customers when they run out of their minutes, so they start charging ridiculous sums of money instead with no warning. They have hidden the minute passes as far inside their app as they can, because it's the only reasonable deal they offer. The Lime scooters often don't scan properly at the outset, and the app always lags by at least ten seconds to charge you for more time than you used.
Neutron Holdings, Inc.
March 21, 2026
Thanks for bringing this to our attention. We're sorry to hear this. Please reach out to our support team at help.li.me/hc/requests/new and we'll gladly assist you. Lime 🛴 🌎 🚲 💚

Mike McAfee
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I once gave this app 5 stars. but in the years that I have been using this app, it has become less user friendly and customer service support just absolutely sucks. you can no longer pull up your ride history, payment history or even update your method of payment. yes I have the most recent edition of the app. lime prime is a scam, thought I was buying a subscription for it only to find out that it didn't go through and I was charged full price for 3 different rides . closing my account 🤬 02/25
6 people found this review helpful
Neutron Holdings, Inc.
February 23, 2026
Thanks for bringing this to our attention Mike. We're sorry to hear this. Please reach out to our support team at help.li.me/hc/requests/new and we'll gladly assist you. Lime 🛴 🌎 🚲 💚