
Nooruddin Gheewala
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update: I need help charging the NACS Optiq with the adapter and it does not charge after I connect the adapter to the cable and connect to the port. does the Ultium need an update?? What a POS app ... Standing next to the charger and it never finds it. I also went 4, 6, 8 feet from it and it never connects. It has been like this since installing the app.
2 people found this review helpful
General Motors (GM)
March 15, 2026
Your feedback is heard and important to us, Nooruddin. We want you to have the app running smoothly with your OPTIQ. When you can, send us an email with more details to
[email protected] and “ATTN: myCadillac app/Nooruddin Gheewala” in the subject line. From there, we can assist to the best of our abilities. ~Brendan

Kenneth Chac
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Does what it says but would be nice to have additional features like connecting to the internet and is equipped with advanced features like Create schedules to take advantage of lower utility rates, restrict access, see your usage history, and get real-time charging notifications. I can't seem to get connected to the charger via wifi.
3 people found this review helpful
General Motors (GM)
December 26, 2025
Thanks for your review, Kenneth. Our team would like to learn more about this charging concern and help to the best of our abilities. Please email
[email protected] with "ATTN: Ultium PowerUp App/Kenneth Chac" in the subject line and more details so we can assist. ~Sara

David Rosa
I didn't have particularly high expectations for this app. I simply needed a method to connect to my existing PowerUp+ level 2 charger to configure the breaker setting. The app paired with the charger just fine via Bluetooth. Once paired, the app provides the option to configure wi-fi. I thought this would be convenient, but the field for entering the wi-fi password has a character limit (?!?) less than the length of my wi-fi password. One has to wonder who designed this app this way?
5 people found this review helpful
General Motors (GM)
June 19, 2025
Thanks for your review, David. This isn’t what we hope to hear. Rest assured, our team is always hard at work finding ways to improve our app. ~Charly