
Cooper Foard
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connecting to WiFi on the plane is impossible. forces you to download their app, then you click to connect to the WiFi and if just gets stuck loading. try going online, "go to the app", rinse repeat. Even Delta has free wifi without all this nonsense to connect. all these hoops just to have your data likely stolen. don't bother downloading, hope you have music or podcasts pre downloaded. uninstalling and never flying this airline again.
7 people found this review helpful

Ivy Johnson
The airline is fabulous. I love traveling with them. Happy, helpful people, great prices, and clean, comfortable planes. The app, on the other hand, is absolutely the worst app ever in the history of apps. It hardly ever opens, when it does it doesn't remember me, doesn't have my flights, points, or preferences. Nearly anytime I want to do anything, I have to go to the website instead. Sure wish they would fix it.
54 people found this review helpful

Jacob Brokes
Very stupid. They tell you to download the app (which isn't necessary) instead of navigating to the website. But then the app literally tells you to go to the website. You can't sign in on the app while on the plane, and the website doesn't work because the stupid on-board Wi-Fi blocks their own website. Like, how do they actually manage to sell Wi-Fi on these planes? Stupid. Also, please partner with T-Mobile with their free onboard Wi-Fi deal. That's much more straightforward.
53 people found this review helpful