
Lindsey B
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This app takes sooooo long to load! Like, obscenely long! I often just give up! It also FORCES updates and denies access to your account without them, which I hate. When the app isn't updated, I'm locked out until I install the update. But when the entire reason you're needing the app is because of issues with WiFi connectivity, there's no WiFi to facilitate the update! The entire app is just more trouble than it's worth!
732 people found this review helpful
Charter/Spectrum
September 28, 2025
I apologize for any issues you've had. For direct assistance, please contact us by private message on Facebook (m.me/Spectrum) or on Twitter (https://twitter.com/ask_spectrum). To ask a question or provide additional feedback, please visit https://community.spectrum.net/discussions -STS

Riley Mencarini
Unless your unit is wired to only accept spectrum, find any other service. I deal with outages at least twice a week, the equipment I was given stops working three times a week, and troubleshooting involves AI telling you to reset your router 17 times before you can even talk to a human being for actual tech support. A slow app, a barely working service and in general just not worth it.
Charter/Spectrum
March 17, 2026
I apologize for any issues you've had. For direct assistance, please contact us by private message on Facebook (m.me/Spectrum) or on X (https://x.com/ask_spectrum). To ask a question or provide additional feedback, please visit https://community.spectrum.net/discussions -STS

R. Marcus Orallo III
The manage your device feature is great in concept but it's sooo slow that it takes forever to log in, do the security check, navigate to manage devices, switch to groups, pause a group, confirm you want to pause, and reconfirm you want to pause a group. Same for unpausing. If you could speed up the click time between each of those screens that would be wonderful because it's terrible. I have a fast phone too and Internet signal is decent so it's not those issues.
124 people found this review helpful
Charter/Spectrum
September 28, 2023
Thanks for taking the time to share your experience with us. Sorry to hear that your app is not working correctly. For direct support, please reach out to us on Twitter (https://twitter.com/Ask_Spectrum) or on Facebook (m.me/Spectrum) or visit our community located at https://community.spectrum.net/discussions ^JF