
A Google user
- Flag inappropriate
- Show review history
Wow, how disappointed I am. I downloaded the app, try to sign in and it keeps telling me "unable to connect to GoFundMe. Try again later" I tried several times. I even downloaded Facebook, still didn't work. I can't even make a freaking account, just great. What if someone didn't wanna download Facebook and set up a account on there? Can you add a feature so you can actually sign in, without facebook. I've tried to press "skip" but the same thing about it can't connect, fix this, just do it.
150 people found this review helpful
GoFundMe Inc
March 23, 2019
Something is definitely not working! It should be a breeze to connect, so we recommend that you reach out to our support team to help you through this hiccup. Please contact us through our Help Center: https://support.gofundme.com/hc/en-us
___
Customer Happiness
GoFundMe

A Google user
- Flag inappropriate
- Show review history
Poorly designed app. Can't delete notifications or get back to the campaigns they're coming from. Hard to figure out how to do nearly everything. Easy to accidentally delete a post you're writing. Trouble writing a post, I use a different app because of it. I can't get it to import photos or videos, they have to be recorded through the app. All around hard to use. Update: It was email notifications, that I didn't ask for and didn't want. Hopefully it's fixed now.
344 people found this review helpful
GoFundMe Inc
October 29, 2019
Thanks so much for sharing that feedback with us. Our team will record this for review. Most of our site's improvements come from suggestions like yours, and with your help, we can make the site and app better for all.
___
Customer Happiness
GoFundMe

Janelle Rochester
They take out a lot more in fees than they tell you and have no way to contact them! The only positive is that it got the word out for my fundraiser, but that's it. They deposited some of the money into my account, they say they only take 5%, but they took 25% or more! Then I tried to call customer service. You cant call. I tried to email them. The "get help" button through the app is disabled so it does nothing. I tried to do it through the website. It tells you theres an error and wont do it!
90 people found this review helpful